Refund and Cancellation Policy

A new account may use LaundryBook through one 7-day free trial for its first shop. Additional shops added under the same owner account require their own paid plan and do not receive another trial.

• Monthly and annual plans are prepaid access periods.
• Cancellation stops future renewal or future paid use where renewal billing is enabled.
• For the current one-time payment flow, a paid plan remains available until the paid period ends.
• If you need help cancelling or pausing access, contact support before your current paid period ends.

Because LaundryBook is a software subscription, paid plan fees are generally non-refundable after successful activation. We may approve a refund in these cases:

• Duplicate payment for the same shop and same intended plan period.
• Payment was captured but the paid plan was not activated and support cannot resolve it within 3 business days.
• Wrong amount charged because of a technical error caused by LaundryBook.
• Refund required by applicable law.

• Change of mind after plan activation.
• Unused time in an active monthly or annual access period.
• Shop data entry mistakes, local device issues, printer issues, or internet connectivity issues outside the service.
• Account suspension caused by misuse, fraud, policy violation, or illegal activity.

To request a refund review, email support within 7 days of payment with your shop name, registered email or phone number, payment date, amount, and a short explanation. Do not send full card numbers, CVV, UPI PIN, passwords, or banking credentials.

Approved refunds are usually initiated within 7 to 10 business days after review. The bank, card network, UPI provider, wallet, or Razorpay may take additional time to credit the amount back to the original payment method.

A final processed full refund removes only the unused LaundryBook access added by that payment. Time already used is not taken from a later payment. A partial refund is recorded for support review and does not automatically change the shop's access, because it may only correct an overcharge. Pending or failed refunds do not change access.

Send refund or cancellation requests to support@laundrybook.in.