LaundryBook policy
Contact and Support
Use this page for LaundryBook product, account, payment, billing, and support questions.
Last updated: 25 June 2026
Support channels
- Phone
- +91 72097 24730
Support hours
Standard support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays. Urgent payment activation issues are prioritized.
What to include
- Your shop name and registered email or phone number.
- The page or action where you faced the issue.
- For payment issues: payment date, amount, and Razorpay payment ID if available.
- A short description of what happened and what you expected.
Sensitive information
Do not send passwords, OTPs, reset links, full card numbers, CVV, UPI PIN, banking passwords, or service-role/API keys in support messages.
Response time
We try to respond within 1 to 2 business days. During early product rollout, response times may vary, but payment activation and account access issues will be handled first.