Privacy Policy

LaundryBook is operated by Abhijeet Kumar. For a shop owner's account, subscription, support, and service-security information, LaundryBook decides why and how that information is processed.

For customer and order information entered by a laundry or dry-cleaning shop, the shop decides why the information is collected and used for its business. LaundryBook processes that information to provide the service on the shop's behalf. Customers may contact their shop first or contact LaundryBook for help routing a verified privacy request.

• Account information such as owner name, email address, phone number, and login metadata.
• Shop information such as shop name, phone number, address, catalog settings, and plan status.
• Operational data entered by the shop, including customer names, phone numbers, addresses, orders, garments, dues, payments, notes, and reports.
• WhatsApp Sent or Not sent marks recorded by the shop for an order update; these are not delivery or read confirmations from WhatsApp.
• Technical data such as browser, device, IP address, logs, error events, and usage activity needed to operate and secure the service.
• Payment metadata such as Razorpay order IDs, payment IDs, amount, currency, payment status, and payment method type.

Payments are processed by Razorpay. LaundryBook does not store full card numbers, CVV, UPI PINs, netbanking passwords, or wallet credentials. Razorpay and the payment networks may process payment information according to their own policies.

• To create and manage shop accounts, trials, and paid subscriptions.
• To provide customer, order, billing, printing, reporting, catalog, and support features.
• To prepare useful order-status and payment-related messages for the shop to review and send from its own WhatsApp account.
• To verify payments, prevent fraud, maintain audit records, and handle refunds or disputes.
• To secure the service, debug errors, improve performance, and prevent unauthorized access.
• To communicate important account, support, payment, and service updates.

Depending on the information and applicable law, processing may be necessary to provide the contracted service, comply with legal obligations, protect the legitimate interests of LaundryBook and its shops in operating and securing the service, or act on consent where consent is required. Consent can be withdrawn for future consent-based processing without affecting earlier lawful use.

We share information only where needed to provide and secure the service. This may include hosting, database/authentication, payment processing, email delivery, analytics, error monitoring, customer messaging, support tools, legal compliance, or business transfers. Current core providers include Supabase for backend/authentication, Vercel for hosting, Razorpay for payments, and Meta when a shop uses WhatsApp customer updates.

Opening WhatsApp passes the recipient's phone number and prepared message to WhatsApp. The message may include the customer's name, order details, amounts, and a receipt link. The shopkeeper chooses whether to send it from the shop's own WhatsApp account. WhatsApp handles that information under its own policies; LaundryBook does not send these messages automatically or receive confirmation that they were sent, delivered, or read.

Public marketing pages use Vercel Web Analytics for anonymous, aggregate traffic measurement without third-party cookies. LaundryBook excludes private app, authentication callback, payment, and print routes from this measurement and removes query strings and URL fragments before an event is sent. Form contents, customer records, orders, and payment details are not sent as web analytics events.

We do not sell shop or customer personal information and do not use it for unrelated advertising. Providers may process information in India or other countries where they operate. We use provider contracts and technical safeguards appropriate to the service and applicable transfer requirements. Contact support for current provider or processing-location details relevant to your account.

Laundry shops use LaundryBook to store their own customer and order records. The shop owner is responsible for having the right to enter customer information, keep customer details accurate, and use customer data only for legitimate shop operations.

Before opening WhatsApp, the shop should check the recipient's number and have any permission required to share the order information. Shops must respect requests to stop messaging and protect receipt links, which can be viewed by anyone who has the link. An Owner can turn off the manual WhatsApp feature in the shop's Settings.

Account and operational data is normally kept while the account is active and as needed to provide the service. After closure or a verified deletion request, we delete or anonymize information that is no longer needed. The exact period depends on the type of record, the shop's instructions, fraud and security needs, backup cycles, dispute resolution, and payment, tax, or other legal requirements. Required financial, security, and audit records may be retained for the applicable statutory or limitation period. Residual backup copies are removed through the normal protected backup-retention cycle.

We use reasonable technical and organizational safeguards, including server-side authorization, shop isolation, HTTPS, and restricted secret handling. No internet service can be guaranteed completely secure, so shop owners should also protect their devices, passwords, and email accounts.

If a personal-data incident requires notice under applicable law, we will notify affected shops, individuals, and authorities as required. More detail is available on our Security page.

• You may ask for access to your personal information and an explanation of how it is used.
• You may request help correcting, exporting, or deleting personal information by contacting support.
• Where applicable law provides, you may object to or request restriction of processing and request portable data.
• You may withdraw consent for future consent-based processing.
• You may stop using the service at any time, subject to subscription and retention rules.
• Customers may ask their laundry or dry-cleaning shop to stop WhatsApp updates; the shop handles this request for messages from its own WhatsApp account.
• You may raise an unresolved concern with the privacy or data-protection authority available under applicable law.

See the data deletion instructions for the information needed to submit and verify a deletion request.

LaundryBook does not use customer information to make solely automated decisions that produce legal or similarly significant effects. LaundryBook is a business tool for shop operators and is not directed to children. Shops should avoid entering a child's personal information unless it is necessary and lawful for the shop service.

LaundryBook is operated by Abhijeet Kumar. Privacy questions and rights requests can be sent to support@laundrybook.in or raised by phone at +91 72097 24730.