Data Deletion Instructions

Email support@laundrybook.in with the subject Data deletion request.

• If you are a shop owner, include the shop name and the registered email address or phone number.
• If you are a shop customer, include your phone number and the name of the laundry or dry-cleaning shop.
• Tell us whether you want specific WhatsApp notification records, customer records, or the full LaundryBook account deleted.
• Do not send passwords, OTPs, reset links, payment credentials, or API keys.

We may ask for limited information to verify that the requester owns the account or is authorized to make the request. After verification, we will process the deletion request and confirm the outcome by email according to applicable law.

A shop customer may also contact the shop that collected their details. The shop can correct or remove its customer records using LaundryBook where supported or ask LaundryBook support for help.

• LaundryBook account and shop profile information covered by the verified request.
• Customer contact and order information covered by the verified request.
• Manual WhatsApp Sent or Not sent marks, and any retained delivery records or inbound command receipts from the earlier automatic messaging feature, covered by the verified request.
• Other personal information that is not required to be retained for legal, security, fraud-prevention, payment, tax, or dispute-resolution reasons.

Order updates are sent by the shopkeeper from the shop's own WhatsApp account. Ask that shop to stop messaging you. LaundryBook does not automatically process STOP or other replies to those conversations. Stopping messages does not delete existing account, customer, order, payment, or notification records. Use the email process above when you also want data deleted.

Deleting a record from LaundryBook does not delete copies already shared through WhatsApp or saved by the shop or recipient outside LaundryBook. Requests about those copies should also be directed to the shop or handled through WhatsApp's own privacy controls.

These instructions also cover records retained from LaundryBook's earlier WhatsApp Business Platform integration. LaundryBook does not use Facebook Login to create shop or customer accounts.